1. Order Processing

Orders are processed within **1 to 3 business days** (excluding weekends and holidays) after receiving your order confirmation.

Once your order is shipped, you will receive an email notification with tracking information.

2. Shipping Policy

We offer **free shipping** on all orders within the **USA and Europe**.

• USA Shipping: Estimated delivery time is **7 days** from the shipment date.
• Europe Shipping: Estimated delivery time is **15 days** from the shipment date.

For international orders, shipping rates and delivery times vary based on location. Customers are responsible for any applicable customs duties and taxes.

3. Returns & Refunds

We want you to be satisfied with your purchase! If you are not happy with your order, we offer a **30-day return policy** under the following conditions:

• Items must be unused, in original packaging, and in the same condition as received.
• Returns must be initiated within **30 days** of receiving the product.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Refunds will be processed within **5-7 business days** after we receive the returned item.

To initiate a return, contact us at trailtidyshop@gmail.com.

4. Payment & Security

We accept major credit cards, PayPal, and secure online payments. Your payment information is encrypted and secured to ensure safe transactions.

5. Privacy Policy

We respect your privacy. Any personal information collected during transactions is used solely to process orders and improve our services. We do not sell or share customer information with third parties.

6. Cancellations

Orders may be canceled within **24 hours of purchase**. Once an order has been processed or shipped, we are unable to cancel it.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within **48 hours** of receiving your order. Include photos of the damage, and we will arrange a replacement or refund.

8. Customer Support

We are here to help! If you have any questions about your order, shipping, or any other concerns, please reach out to us.